Service Charter

We want you to be completely satisfied with the services we offer and you can have peace of mind that we will:

• Be polite, helpful and honest at all times
• Give you the best possible advice
• Disclose all charges up front
• Communicate clearly with you at every stage
• Explain any terms in plain English
• Provide contingency plans
• Explain our Customer Management System to you
• Provide you with unbeatable service, tailor-made to your requirements
• Consider any comments, suggestions or complaints in detail and, where appropriate, respond in writing
• BE CUSTOMER DRIVEN